We found people using the service were involved in decisions about their care and were treated with dignity and respect. They experienced care that met their needs and were cared for by suitably skilled and experienced care workers. The provider had completed all appropriate checks for staff members before they began work. The provider had systems in place to monitor the quality of the service people received.
People who use the service and their families told us they were involved in making decisions around their care and support planning. We found the provider had arrangements in place for obtaining and acting in accordance with consent from people who use the service and their families. We found arrangements were in place to deal with foreseeable emergencies. Steps were in place to ensure that incidents and accidents were reported, recorded and handled appropriately in line with the provider's requirements.
We found that procedures were in place to protect people who use the service from abuse. The provider had procedures in place to ensure that staff were trained and supported to deliver appropriate care and support for people who use the service. We found there was an effective complaints procedure in place and people's comments and compliments were responded to appropriately.
Family members told us that the privacy and dignity of people using the service was respected, and that they had good working relationships with the carers. A family member told us that 'it is brilliant service' another family member told us that her daughter really enjoys with the carer and that it gives her respite.
People and their relatives told us that they had not experienced any difficulties with carers. They were satisfied with the level and quality of services being provided by carers and management team.