We carried out a review of the data available to us about Ayai Care Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ayai Care Head Office, you can give feedback on this service.
About the service
Gains House is a supported living service for autistic people and/ or people with learning disabilities and mental health needs. The provider specialises in supporting children and young adults, age 16 to 25 years old. This service provides care and support for up to 4 people living in one adapted building. At the time of the inspection, 4 young adults were receiving help with personal care from this provider. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support: People, their family members and healthcare professions were happy with the care provision and felt that the service was meeting people's care and support needs safely. Staff knew people well and understood their support needs. They valued people's independence and enhanced their choice and control over everyday decisions. People were supported to achieve their goals and aspirations.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff 's interactions with people were kind and they attended to their care with compassion. Care records were regularly reviewed and robust and included personal information about people's care to guide staff as necessary. Staff were subject to pre-employment checks to ensure their suitability for the role. The provider followed current best practice guidelines regarding the prevention and control of infection. Lessons were learnt quickly and as necessary by the provider.
Right Culture: The staff team worked well together aiming to deliver values based and improvement-driven culture at the service. Staff respected and empowered people's inclusion in the society. Staff told us they were well supported and guided by the management team as necessary. Staff contacted the healthcare professionals for guidance and support when people needed it.
We recommended the provider to improve their governance processes making sure they identify the improvement where it was required. During the inspection we found shortfalls in relation to monitoring systems, access and recording of records, staff's training and 'when required' medicines. We made a recommendation about this.
Procedures were in place to address the concerns and complaints received as necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since it registered with the CQC on 11 February 2022.
Why we inspected
This was a planned inspection based on when the service registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Recommendations
We recommended the provider to improve their governance systems making sure they effectively monitored the quality and safety of the care people received.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.