The Care Quality Commission
  • Care Home
  • Care home

Archived: Rosa Freedman Centre

17 Claremont Way, Cricklewood, London, NW2 1AJ (020) 8458 0591

Provided and run by:
The Fremantle Trust

All Inspections

30 December 2013

During a routine inspection

During our visit people told us staff treated them with dignity and respect. This was reflected in the care and support we saw.

People said, "I enjoy it here and am very well looked after" and "We don't need to ask for anything it's all done for us". We were told that people using the service and their families participated in the decision to move to the home. This was confirmed by the assessment and care plan information we reviewed and by relatives we spoke with.

People who used the service were involved in the care and support that was delivered and the way that it was provided. One person told us, "The staff asked me for a list of things I didn't like to eat".

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People said that the type and quality of care they received from caring and competent staff was excellent and they enjoyed living at the home. One person commented, "I was very poorly when I first came in, but now I'm getting on much better".

They also told us that there were enough staff to support them. One person said, "Staff are very friendly, if they think you are upset they're with you, but there is nothing to get upset about".

People also said that they were aware of the home's complaints procedure but had not had cause to use it.

24 January 2013

During a routine inspection

There were 15 people in residence at the time of our visit and we spent most of the time talking to some, including their relatives for views about the service. We spoke with a group of seven people living at the home who told us that they felt staff treated them with dignity and respect. Comments such as, ' the care is excellent,' and 'we are well looked after, the food is good,' were examples of what people thought about the service. This was also reflected in comments from relatives who told us that they regularly visit their relative at the home. One relative told us, 'staff are excellent, better than seen elsewhere.' Another said, 'staff are courteous and helpful. '

People were given a choice in the activities available at the home, such as weekly exercise from a physiotherapist, board games and Art group. One person told us, they, 'like to go for walks,' another said, 'I like reading and watching TV.'

There were systems in place to ensure that people were protected from abuse and that they received the care they needed. Systems were in place to monitor and to make improvements to the quality of care and support provided to people by the home. Staff felt supported by the manager and had training relevant to their role. However, we were concerned that falls risk assessments were not in place for two people.

14 October 2011

During a routine inspection

People told us 'I'm happy living here' and 'it's jolly nice living here'. One person said 'I'm spoilt rotten' and that moving into the home was 'the best choice I ever made'. We asked people about the way in which care was provided. They told us that members of staff were respectful and promoted their privacy and dignity. People said that members of staff listened to what they said and that 'they don't tell you what to do'. They confirmed that activities took place during the day and referred to having their nails painted, playing board games, watching film shows and watching entertainers that visited the home.

Most people that we spoke with were not aware of having a care plan. However, they confirmed that they were satisfied with the care provided. They told us 'I get as much help as I need'. One person said that members of staff anticipate their needs and they got help 'before I asked'. We asked whether people felt safe and comfortable with the members of staff supporting them and with the other people living in the home. They said 'I do', 'of course' and 'I'm alright'. We asked people who they would speak to if they had any concerns or worries. They said that they would speak to 'a helper' or to 'a carer' and the name of the manager was also given. They told us that they would be listened to and that 'it would be put right'.

People told us that they were satisfied with the arrangements for storing and administering their medication. They said 'I am happy'. When asked whether there were enough members of staff on duty to support them we received mixed comments. These included 'I think there aren't enough staff. When you ring the bell you wait a long time sometimes', 'especially at night, you ring the bell and have to wait', 'are there ever enough?' and 'there are enough staff'. When asked about the manner and the conduct of the members of staff we were told 'they are nice people', 'very sweet' and 'wonderful'. They confirmed that members of staff were 'kind, caring and patient'. They said that members of staff were very understanding and that if you have something to say 'they stop and listen'. One person said that 'things are sorted out'.