The Care Quality Commission
  • Care Home
  • Care home

Archived: Pat Shaw House

50 Globe Road, Bethnal Green, London, E1 4DS (020) 7702 7500

Provided and run by:
Excelcare Management Limited

Important: The provider of this service changed. See new profile

All Inspections

1 November 2013

During a routine inspection

We spoke with seven people who were using the service. One person said "there are things that we can do but I don't always want to as I like reading my paper", and another said "we have people come to do activities and I like the cocktail parties that we have."

When asked about staff, one person told us '[staff are] very kind. Always willing to help.' Two people mentioned a particular member of staff they liked a lot and also said everyone really enjoyed it when this person was working with them.

The three care planning records we looked at showed that each person had a personal care plan. This provided details to staff about the best ways to support each person, how people preferred to be cared for and what each person prefers to do each day.

Staff demonstrated awareness of what situations could be classed as potential abuse and what they must do if they suspected that anyone had come to harm. We saw details of staff training in protecting vulnerable adults from abuse and details of planned training.

On the day of this inspection we found sufficient numbers of staff were available to serve the meal and to support people who required help to eat.

All prescribed medicines were available at the home on the day of the visit. We found no gaps in the recording of when medicines were given to people.

We saw details of training that staff had received in the past twelve months. This showed that an appropriate training programme was available.

11 June 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by another inspector and a practising professional. We spoke to 14 people who used the service. Twelve out of the 14 people were happy with the meals provided and felt involved in their care. One said 'I spend my day reading and listening to music'. Another said, 'This place has its limits, but it's run democratically'. Another person told us that staff were 'alright' and that they had 'no complaints' about the care they received.

24 January 2011

During a routine inspection

All of the people who spoke with us told us that they feel safe at the home, think that the staff care about them and that the home is a nice place in which to live.

Please refer to each essential outcome, below, for more detailed comments about specific aspects of the service that is provided at Pat Shaw House and the main report for other comments that people made to us.