Archived: Turning Point - Manor Road

Updated 17 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 8 January 2016 and was unannounced. The inspection was undertaken by one inspector.

The provider had completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the information we held about the service including the statutory notifications the registered manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law.

Some people had very limited communication, so we spent time with them and observed how they were supported to maintain their independence and preferred lifestyle. One person was able to talk to us about their experience of living in the home and we also spoke with two relatives. We spoke with the registered manager and three care workers.

We reviewed one person's care plan and daily records to see how their support was planned and delivered. We reviewed two staff files to check that staff were recruited safely and trained to provide care and support appropriate to each person’s needs. We reviewed management records of the checks the staff and manager made to assure themselves people received a quality service.

Updated 17 February 2016

This inspection took place on the 8 January 2016 and was unannounced.

Manor Road provides care and accommodation for up to five people with a diagnosis of a learning disability. At the time of our visit there were four people who lived in the home. Some people also had physical care needs.

There was a registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was a relaxed atmosphere in the home. People were settled and happy, and were supported to take part in a range of activities of their choice. People were supported to maintain relationships that were important to them.

There were enough staff on duty to meet people’s needs both inside the home and outside in the community. People were confident around staff, and staff understood their responsibility to make sure people were kept safe. Staff told us they would not have any hesitation to report any observed or suspected abuse. Risks to people’s health and welfare were well managed with guidance for staff on how to safely support people.

People received their medicines as prescribed. Appointments with external healthcare professionals were arranged to support people’s health needs when required.

Staff felt well supported in their roles through a process of induction, training and supervision. The registered manager worked alongside staff on a daily basis and ensured staff had the competence to carry out their work to the required standard.

The registered manager understood their responsibilities under the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS) to ensure people were looked after in a way that did not inappropriately restrict their freedom.

Good communication systems in the home supported staff to respond to changes in people's needs. Staff kept very detailed daily diaries which provided information staff could use when assessing people’s care needs.

The registered manager understood the needs of the people who lived at the home and carried out a system of checks and audits to ensure they continued to receive good quality effective care that was responsive to their individual needs.