The Aesthetics Room

Updated 11 July 2023

The Aesthetics Room provides private non-surgical cosmetic treatments for patients aged 18 and over. The regulated activities of Botulinum Toxin (Botox) for the treatment of migraines and excessive sweating (hyperhidrosis) were provided from the clinic at 21 Knightsbridge, London, SW1X 7LY.

The clinic is open between Monday and Friday from 11am to 7.30pm. The service also provided patients with an emergency call out service seven days a week between 8pm and 11am.

The regulated activities are carried out by a registered Pharmacist who is also the CQC Registered Manager, Service Manager and service owner.

Further details of the service provided can be found at the website: - www.theaestheticsroom.co.uk

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. We also reviewed information held by the CQC on our internal systems. We carried out a site visit and spoke with the provider.

We reviewed the provider’s governance policies and looked at a set of healthcare records of patients using the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 July 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of The Aesthetics Room (the service) on 13 June 2023, as part of our inspection programme. This was the first inspection of the service undertaken by the Care Quality Commission (CQC).

The Aesthetics Room provides private non-surgical cosmetic treatments for patients aged 18 and over from 21 Knightsbridge, Hyde Park Corner, London, SW1X 7LY.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. The service is registered to provide the regulated activities of Treatment of Disease, Disorder and Injury; Diagnostic and Screening; and Surgical Procedures. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services, and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Aesthetics Room provides a range of non-surgical cosmetic interventions, for example hair loss treatments, fat reduction injections and skin hydration treatments which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service has a Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• The provider treated patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the service was managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services