Background to this inspection
Updated
17 January 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out this inspection.
Service and service type
Edward House is a ‘care home’. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, Cambridge Fire and Rescue Service and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with three people who used the service about their experience of the care provided. We spoke with nine members of staff including the registered manager, assistant manager, care team leader, care workers, domestic staff and the deputy clerk. We observed the lunch time experience and an organised activity to help us understand the experience of people living in the service.
We looked at a variety of records relating to the management of the service, including incident and accident reports, complaints, training records and the systems for monitoring the quality of the service.
Updated
17 January 2020
About the service
Edward House is a residential care home providing personal care to 15 people aged 65 and over at the time of the inspection. The service can support up to 18 people. All bedrooms have an en-suite washroom with a wash basin and toilet. The service had two communal bathrooms and an accessible wet room.
People’s experience of using this service and what we found
The registered manager had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely.
Staff had received training, supervision, guidance and support so that they could do their job well. They worked well as a team. Staff enjoyed working at Edward House.
People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy was respected. People told us that they thought, “The care was special” and that they “Felt privileged,” to live at Edward House.
People were involved in making decisions about the care they wanted. Their preference for how staff delivered their care was recorded in their care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well managed by a registered manager with regular input from the provider. The senior staff team were passionate about giving people a high-quality service.
Systems to monitor how well the service ran were carried out. Complaints and concerns had been followed up to make sure action was taken to rectify the issue. People, staff and professionals were asked their view of the service and action was taken to change any areas they were not happy with.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 01 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.