Lakeview Rest Homes

Updated 8 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 26 November 2020 and was announced.

Updated 8 December 2020

About The service

Lakeview is registered to provide personal care for up to 28 people. Accommodation is accessible by a lift between the floors. There are two lounges, a large dining room and a garden for people to use. At the time of the inspection there were 20 people living at the home.

People’s experience of using this service and what we found

People were protected from the risk of abuse and harm by staff who understood how to recognise and respond to any concerns. Staff continued to be recruited safely. In addition, people told us sufficient staff were available to support people who lived with dementia. Medicines were managed safely and administered by staff who received training. Infection control systems and audits continued to ensure a clean environment and reduce any risks to people.

The manager ensured staff received training that met their needs and supported people. People received support with their healthcare needs promptly. Comments about meal provision and quality of food were all positive. For example, one person said, “Yes good cooks make sure the food is very good.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us how staff were kind, caring and treated them well. A relative said, “We have never known such caring people they could not have looked after [relative] any better.” Information about local advocacy services was available, to ensure people could access support to express their views if required.

People's communication needs had been assessed so staff were aware how to understand and talk with them. Activities were provided daily they included regular trips out and entertainers visiting the home.

The manager and organisation were clear about their roles and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The manager used a variety of methods to assess and monitor the quality of the service. This ensured they continued to be monitored and improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 30 March 2017)

Why we inspected

This was a planned inspection based on the previous rating

Follow up:

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.