The Care Quality Commission

Archived: Raymond House

7-9 Clifton Terrace, Southend On Sea, Essex, SS1 1DT (01702) 352956

Provided and run by:
Jewish Care

Important: The provider of this service changed. See new profile

All Inspections

21 March 2013

During a routine inspection

Raymond House is in the process of transferring to a new provider so although the information such as the statement of purpose had not been updated recently, the acting manager told us that it was current. There was a range of leaflets and other information displayed around the home.

People had received a full assessment of their needs prior their admission to Raymond House. The care plans and risk assessments had been devised from the initial assessments. People told us that they had received a full assessment of their needs before they moved to Raymond House.

People told us that they felt safe. One person said, 'I would make sure that people knew about it if I didn't.' Another person said, 'The staff are lovely, they look after me well and make sure that I keep safe.'

The home was clean and tidy and a handyman was employed to carry out minor repairs and maintenance. General improvements to the environment are still needed to ensure that Raymond House meets the needs of people who live there.

We found that the records were stored appropriately.

12 January 2012

During a routine inspection

People told us that they found the home to be clean and comfortable. One person we spoke with said, "I am happy with the room, it's warm and comfortable and meets my needs." Another person told us that they liked it at Raymond House and that the place was clean and nice. People also told us that they were happy with the care they received there, they found the staff 'nice' and 'lovely', they liked the food and felt able to express their views and say if they had any concerns.