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Archived: Cera Bristol

Overall: Good read more about inspection ratings

Access House, Winterstoke Road, Bristol, BS3 2LG (0117) 953 7949

Provided and run by:
Homecare4U Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 18 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of one inspector and one Expert by Experience who spoke with people and their relatives on the telephone. An Expert by Experience is a person who has personal experience of using or caring for someone who used this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave notice of the inspection. We needed to be sure the registered manager would be in the office to support the inspection. We also needed to arrange to speak with people over the phone.

Inspection activity started on 19 December 2022 and ended on 23 December 2022. We visited the location’s office on the 19 December 2022.

What we did before the inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We looked at a range of records. This included three people’s care records and medication records and two staff files in relation to recruitment and staff supervision. A variety of policies and a range of quality assurance systems. During the inspection the inspector spoke with the registered manager and the quality assurance lead.

An expert by experience spoke with three people and two relatives on the phone on the day of the inspection. Following the inspection, the inspector contacted seven people and managed to gain views from four people. They also contacted seven staff and managed to gain views from three.

Overall inspection

Good

Updated 18 January 2023

About the service

Cera Bristol is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of the inspection there were 37 people who were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt supported by staff who gave them choice and who people described as “kind” and “lovely”. People were happy with their care and people felt able to raise a complaint with the office or the management should an issue arise. One relative during our inspection raised an issue with us. We shared this with the registered manager who investigated and sent us their response to resolve the issues.

People were supported by staff who received training although some staff were unable to explain the different types of abuse. The registered manager confirmed they would address this shortfall. People’s care plans contained important information relating to people’s individual needs and medical diagnosis along with important life histories and sensory information. Referrals and advice was sought by staff should people require medical support or assistance. Staff felt supported and they received supervision and an appraisal.

People felt supported by staff who they knew and who supported them with their wishes. One member of staff felt improvements could be made to ensure more staff were available to work at the weekends. The registered manager confirmed they were hoping to address this with the ongoing recruitment they were undertaking. Systems were in place to monitor incidents and accidents and records confirmed actions taken to prevent similar trends occurring. Quality assurance systems were in place to identify shortfalls.

Rating at last inspection and update

The service was registered with us on the 20 January 2022 and this is the first inspection.

Why we inspected

This is a planned inspection to check whether the provider was meeting the legal requirements and regulations and to provide a rating for the service.

Follow up

We will continue to monitor information we received about the service, which will help inform when we next inspect.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk