Updated 11 July 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector.
Service and service type:
St Anne’s Residential Care Home is a ‘care home’ for people with learning disabilities, mental health, autism and other complex related issues. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of the inspection, due to unforeseen circumstances, the registered manager was only available for part of the inspection. The inspector liaised with the registered manager over the telephone during the inspection and corresponded with them following the inspection when they were not present. Prior to the inspection the registered manager had been absent from the home due to the same circumstances.
Notice of inspection:
This inspection took place on 2 and 3 May 2019 and was unannounced.
What we did:
The provider had completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at other information we held about the service and provider before the inspection visit. We also contacted health and social care professionals who were in regular contact with the service.
We spoke with five people who used the service. We also had informal interactions with people living at the home and carried out observations. We spoke with the registered manager on the telephone and in person. We also spoke with one of the providers and five members of staff. Following the inspection, we liaised with one health and social care professional.
We looked at three people’s care records in various detail. We observed care and support in communal areas. We looked at three staff files. We looked at information received in relation to the general running of the home including medication records, auditing systems and environmental files.
During the inspection we asked for further information including quality assurance documents. The provider and registered manager also sent additional information in relation to their service. All the information was provided in the time scales given and the information has been included in this report.