Springwood

Updated 13 May 2023

Springwood is a residential care home providing personal care to up to 38 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 33 people using the service.

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This was a targeted inspection to check on a concern we had about the safety of the environment.

This was a targeted inspection to look at windows to ensure they were restricted appropriately to protect people from the risk of falling from height.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Springwood is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement dependent on their registration with us. Springwood is a care home without nursing care.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with, the registered manager, the maintenance officer, a team leader, 2 care staff and a domestic. We reviewed the safety of the environment and reviewed records relating to the safety of the environment.

Updated 13 May 2023

Springwood is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and both were looked at during this inspection.

Springwood can accommodate up to 38 people that require accommodation and personal care, some of whom are living with dementia. The home is purpose built over three floors and each floor has communal lounges and dining areas. At the time of our inspection, there were 36 people using the service.

At our last inspection in February 2016, we rated the service good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a manager at the service who was registered with the CQC. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living at Springwood told us they felt safe. There were enough staff available to care for people safely and we observed staff providing care to people in a timely way. We saw staff were kind and caring. They treated people with dignity and respect.

We saw the service used effective recruitment procedures, which helped to keep people safe. Staff completed a thorough induction and received regular training to support them in their roles. Staff said they had been provided with safeguarding vulnerable adults training so they had an understanding of their responsibilities to protect people from harm.

There were procedures in place to support the safe management and administration of medicines.

People’s needs were assessed to ensure they received the correct level of care and support. People were supported to have maximum control and choice over their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People’s healthcare needs were met. They had access to community based healthcare professionals, such as GPs, and they received medical attention when needed.

The registered manager completed regular audits of the service to make sure action was taken and lessons learned when things went wrong. This meant systems were in place to support the continuous improvement of the service. People living at Springwood and their relatives had confidence in the management of the service.

People living at Springwood and their relatives were all very positive about the care they received. They spoke very highly of the carers employed at the service.

Further information is in the detailed findings below.