Premier Care Limited - Salford Homecare Branch

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

At our last inspection, there were a lack of systems and processes in place to monitor the safety and quality of service provision, however found improvements had now been made and embedded within the service. People told us the service was well-led and that there was good management and leadership in place. Staff said they enjoyed working at Premier Care and that there was a good culture amongst the staff team. Staff meetings look place enable views to be collated.

This service scored 61 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff working for the service said there was good management and leadership at the service. One member of staff said, "Yes there’s excellent management and leadership." Another member of staff said, "In my experience, the management and leadership have been quite supportive. I have found that whenever I have encountered issues or needed assistance, the management and office staffs have gone out of their way to help, even if some matters were beyond their immediate control." Staff said they enjoyed their roles and spoke of a positive culture within the service. One member of staff said, "Certainly, from my perspective as a new staff, I have found that while I am still getting to know everyone, my initial interactions with team members have been quite positive. There seems to be a welcoming atmosphere and a willingness to collaborate, which bodes well for the team's cohesion and effectiveness."

Staff were able to attend meetings to discuss their work and contribute towards improvements at the service. Staff confirmed these meetings took place and we saw minutes were maintained.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us they enjoyed working for Premier Care and were happy in their roles. One member of staff said, "Premier has given opportunities for career progression and development. There is a collaborative and supportive work environment."

There were systems in place to monitor the quality of service in order to gather people's views. There were systems in place to ensure people's views were gathered. Satisfaction surveys were sent to people regularly to gather their views and drive improvements in the service. Staff meetings were also held to enable staff to discuss the problems they might have affecting their work. The management team carried out audits to ensure there was appropriate oversight of the service. Monitoring was also undertaken at provider level. This was an area that had improved since our last inspection. Staff had a clear understanding about their roles and responsibilities.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us that spot checks and competency assessments took place. This ensured management and senior staff could monitor their work and identify and areas for learning and development.

There were systems in place to ensure learning and therefore continuous improvement. Staff were involved with reviews of people's support where possible and were able to attend staff meetings and complete questionnaires to give their feedback.