17 November 2011
During an inspection in response to concerns
The people we spoke with said they liked staying at the home and they told us they received all the care and support they needed. People said they thought the home was a safe place to live and they praised the staff who worked there. One person said, 'No matter what you ask the carers to do they don't make you feel you are a nuisance.' Another person commented, 'I'm happy with what we've got, I can't fault them.'
People told us they had access to a limited activities programme. Although most of the people we spoke with said they were happy chatting to people and reading, others said it would be nice to have more things to do. We saw some people had been doing a word puzzle and one person told us about playing dominoes. However there was little evidence that any other organised social stimulation had taken place.
People told us they enjoyed the meals on offer. They said they could have a choice at each mealtime and added that the quality of the food was good. One person said, 'The meals are excellent.'
People said they felt confident taking any concerns to the manager or any of the staff. They confirmed they had been asked if they were satisfied with the care they received and could not think of anyway it could be improved, with the exception of some more activities. One person commented, 'I've no grumbles here.'