Bings Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People and their relatives felt the management were responsive to any concerns they might have and felt able to speak openly with them. The service had processes in place to ensure all people were treated equally.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives we spoke with said the management team were responsive if they had to raise any issues, concerns or give feedback. We saw the registered manager present in the home and they made themselves available to all.

Staff gave positive feedback about their experiences. Comments included, “I can always talk with them (management), I feel listened to”, “Manager is really good with me” and “I feel part of a team.”

The service had policies and processes in place to ensure people were treated equally and took action to ensure all people were provided with opportunities to give feedback about their care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.