Archived: Thornhill Clinic

1-3 Thornhill Road, Luton, Bedfordshire, LU4 8EY (01582) 561999

Provided and run by:
Ronald Patrick D Silva

Important: The provider of this service changed. See new profile

All Inspections

5 October 2012

During a routine inspection

The people we spoke with said they were provided with useful information and received good explanations regarding their or their relatives' care and procedures at the Thornhill Clinic. They said they felt involved in the discussions and decisions made around their care. They told us they had no concerns about staff who were polite and friendly and appeared competent and professional. The people we spoke with said they had no concerns about the service but knew how to complain if they needed to.

During our visit we found peoples' contribution to discussions and decision making about their or their relatives' care to be documented. We saw that arrangements were in place to deal with foreseeable emergencies including the provision of emergency equipment and appropriate staff training. We found that the doctors working at the service were appropriately qualified and registered with a licence to practise and were knowledgeable in such things as protecting people from the risk of abuse.

We found that the service had quality monitoring systems in place and people were able to share their views and opinions about the service. We noted that from May 2012 a system was in place to monitor post circumcision procedure infections and take action to prevent the recurrence of the incidents reported.

The parents of a child undergoing a procedure said of their experience of the Thornhill Clinic: "We are very satisfied with everything we have seen and heard on our visit here".