People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment. This was confirmed to us by a patient, who told us, 'I was given loads of information and talked through what was involved, what the risks were etc. before I made my decision. I was given time to absorb the information and could ask the surgeon anything I wanted'No treatment was undertaken until a full ophthalmic examination and assessment had been conducted and medical history taken. The benefits and risks of treatment were explained, as were the treatment options. Treatment was carried out as agreed and planned with the patient. A recent survey of the views of 21 patients showed 100% satisfaction with the care provided by their surgeon.
There were systems in place to identify and respond appropriately to any issues of actual or suspected abuse of children and vulnerable adults at the clinic.
People were protected from the risk of infection by regular staff training in infection control and by the application of appropriate cleaning and disinfecting systems.
Staff at the clinic were given regular training and were given a professional appraisal of their work every year.
A complaints system was in place that encouraged patient feedback as important for improving the service. Complaints were taken seriously and responded to appropriately.