7 June 2016
During a routine inspection
We rated the Learning Assessment and Neurocare Centre as good because:
- The premises and clinic rooms were clean and bright.
- The service hired a variety of trained and skilled professionals to work with people with attention deficit hyperactivity disorder and autistic spectrum difficulties.
- The service followed best practice in prescribing medicine to people who used the service. People who used the service had access to a variety of psychological therapies.
- Staff at the service spoke about the people who used the service with care and respect. A satisfaction survey from July 2015 indicated that 88% of people who used the service surveyed said they received personal care and individualised treatment.
- Staff ensured that people who used the service could be assessed at a location which was convenient for them.
- The service sent all people who used the service an information pack explaining what would happen during the assessment process. The July 2015 survey indicated that 88% of people who used the service surveyed felt informed and supported to make choices about their treatment and 92% said they were supported in making decisions about their care.
- The service had access to interpreters and had used them and sign language practitioners in the past to assist in an assessment.