DrMediSpa

Updated 4 May 2023

Dr MediSpa is an independent health service providing dermatological appointments to fee-paying patients. The service also carries out consultations for patients who experience hair loss with surgical treatments for hair loss carried out in a separate Dr Medispa clinic (based in Essex).

The service is available to adults only and they are located in 18 Beauchamp Place, London SW3 1NQ. The service has two floors with clinic rooms available both on the ground floor and the basement.

The service consists of a service manager, two doctors, a therapist, a medical assistant and a receptionist. The service offers pre-bookable appointments and is open between Monday-Friday 10am-8pm.

How we inspected this service

We gathered and reviewed pre-inspection information before inspecting the service; this included their policies, guidelines and formal patient feedback. On the day of the inspection, we spoke with the registered manager and a clinician. We reviewed patient records, observed infection prevention and control and emergency medication measures and reviewed recruitment and training documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 May 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Dr Medispa as part of our inspection programme.

Dr Medispa is an independent health service providing dermatological appointments to fee-paying patients. The service also carries out consultations for patients who experience hair loss with surgical treatments for hair loss carried out in a separate Dr Medispa clinic (based in Essex).

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Dr Medispa provides a range of non-surgical cosmetic interventions, for example Botulinum toxin treats, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had policies and systems to keep people safe and safeguarded from abuse. This included in respect of infection prevention and control, medicine management and environmental risk assessments.
• The service assessed needs and delivered care in line with current legislation, standards, and evidence-based guidelines.
• There was a visible person-centred culture and patient feedback about the service was positive.
• The service was tailored to meet patients’ needs.
• Leaders had the skills to deliver high-quality care.

The areas where the provider should make improvements are:

• Complete appropriate checks to ensure emergency equipment, such as defibrillator pads, is in date.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services