Archived: Furlong House

During the inspection we spoke with the manager of another Accord service as the registered manager was on annual leave, the care coordinator, three care staff, three people who used the service and one relative.

Furlong House provided care to people who lived within the sheltered care scheme and who wished to purchase this support from the care team based there. Staff were available 24 hours a day.

We saw that there were arrangements in place to gain people's consent to the care and support they required. People told us they received the care they wanted and needed; records we saw also confirmed this. One person told us: 'I am happy the girls they are very kind". Another person said: "I feel safe here".

Appropriate systems were in place to ensure that people who needed and had requested support to administer their medicines, received their medicines safely and as prescribed.

Staff received training and support to provide people with the care they needed. They had completed induction training when they started work and had undertaken additional training to develop and improve their knowledge and skills.

The service had systems in place to review and monitor the care people received.

During our visit we spoke with four people who lived at, or were visiting Furlong House, four staff members and the manager. Through a process called 'pathway tracking' we looked at care plans, spoke with people about the care they received and asked staff about how they provided support. This helped us establish that people were getting appropriate care that met their needs, choices and supported their rights.

All the people we spoke with were positive about the care and support they received from Furlong House care staff. One person said, "They are always cheerful and always give me the help I need", another person said, ""I like to be as independent as possible but staff are always ready to help if needed".

Appropriate systems were in place to ensure that people who needed and had requested support to administer their medicines, received their medicines safely and as prescribed.

The service had appropriate arrangements in place to ensure that there were sufficient and appropriately skilled and trained staff available to provide support to people at Furlong House.

The home had appropriate systems in place to enable people to raise concerns and be confident that their concerns would be investigated and addressed.