Abbey Village

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Staff did not always follow best practice. This included support with health conditions and nutrition and hydration needs. The provider could not evidence that people consistently received regular drinks.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

Most people felt the food was nice and told us they were offered choice. One person though told us staff did not always prepare food in the consistency they required it. People and relatives told us that people did not always receive regular drinks at the service. The mealtime experience was disorganised and some people were waiting long periods for their food to arrive. One person told us that they often were not supported to bathe. A relative told us staff did not always support their loved one appropriately with their catheter, and this had caused difficulties at times.

Not all staff demonstrated a confident understanding of people’s needs and best practice. Staff told us they knew about the requirement to complete records in relation to people’s food and fluid intake, when this was needed to monitor their health and wellbeing. However, their recording and practice in this area was poor, which showed a lack of understanding.

Food and fluid charts were not consistently completed, which meant it was not possible to effectively monitor that people had had enough to eat and drink and to take appropriate action to reduce any risks to people. People’s fluid intake targets were not always met, and there was limited evidence about what action had been taken to encourage people to drink more when needed. This meant people were at risk of becoming dehydrated. There was also a lack of evidence to show staff had recognised and responded promptly when people were showing potential signs of constipation. We identified a breach of regulation in relation to nutrition and hydration.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.