Archived: OSJCT Mayott House

We saw appropriate arrangements were in place where people lacked capacity to consent to their care. One relative told us 'I have Power of Attorney for my mother. The staff know what this means and always involve me in decisions''.

People's care was planned and delivered in a safe, person centered way taking into account their wishes. People told us ''I get what is in my care plan, no doubt about it' and ''they always do it my way''.

We found the home was working effectively with others to ensure appropriate care was in place for people when the home closed. We saw people's care files went with them to their new home.

There was sufficient staff to meet people's needs. People told us ''they always get here quickly when we call' and 'there is always staff about when I need them'.

People told us they had no complaints about the quality of care and they knew how to make a complaint. People who raised concerns were responded to appropriately. One person told us 'I have never needed to complain about anything. If I had a problem I would speak to the manager'. A relative told us ''I spoke to the manager. She apologised, she spoke to staff and it has never happened again'.