OSJCT Marston Court

Updated 2 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 3 November 2020 and was announced.

Updated 2 December 2020

We undertook an unannounced inspection of OSJCT Marston Court on 2 May 2018.This service provides care to a maximum of 39 people. On the day of our inspection, 37 people were living at the service.

OSJCT Marston Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At this inspection we found the service remained Good.

Staff at Marston Court went to exceptional lengths to align individual activities to peoples wishes and dreams which helped people to physically reconnect with their past. As well as individual person centred activities the staff at Marston Court worked hard to ensure an extensive range of activities were accessible to all. Staff worked flexibly and often went the extra mile to ensure people were stimulated and not exposed to social isolation. The service was extremely responsive and staff worked flexibly to ensure people lived as full a life as possible. People's care plans were centred on their wishes and needs and continuously kept under review.

People told us that they felt safe. Staff were aware of how to safeguard people from harm and were aware of potential risks and signs of abuse. There were sufficient staff to meet people's needs. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People's health care needs were taken care of and they had access to a range of healthcare professionals. Where required, appropriate referrals were made to external health professionals such as G.P’s or therapists. People told us they enjoyed the food provided by the home.

People and their relatives were very complimentary about the staff and management at the home. They told us staff were kind, caring and compassionate.

The provider had systems in place to receive feedback from people who used the service, their relatives, and staff members about the service provided. People were encouraged and supported to raise any concerns with staff or management and were confident they would be listened to and things would be addressed.

There was an open and inclusive culture in the home and people, their relatives and staff felt they could approach the management team and were comfortable to speak with the registered manager if they had a concern.