The Care Quality Commission
  • Care Home
  • Care home

Archived: Peacehaven

43a Maldon Road, Tiptree, Colchester, Essex, CO5 0TS (01621) 818220

Provided and run by:
Mrs Patricia Anne Payne

All Inspections

12 July 2013

During a routine inspection

We saw that people had individual ways of communicating and were able to make members of staff aware of their needs and preferences.

We saw that people were comfortable in their surroundings.

Staff received the training they needed to provide care and support safely and were able to demonstrate that they understood the specific needs of the people using the service. We saw that staff treated people with respect.

Peacehaven was well managed and the registered manager had systems and processes in place which ensured people received a good service that took into account their needs and preferences.

19 April 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people

using the service. This as because the people using the service had complex needs which meant some of them were not able to tell us their experiences. Many people shared their views through gestures, facial expressions and body language. We spoke generally with some people and we observed how people interacted with one another and with members of staff.

Health and social care professionals who completed surveys as part of the

home's own quality assurance process made positive comments about the service

provided at Peacehaven. They were complimentary about the care and the friendly, welcoming staff.

7 October 2011

During an inspection in response to concerns

People with whom we spoke told us they felt safe and protected living at Peacehaven, and were suppported by staff who knew them well and understood them and how they liked to be supported. They also told us they enjoyed the food provided, and always had an individual choice.

We were also told by people whom use the service that they were happy to raise any concerns that they might have and were confident that their concerns would be listened to and addressed.

7 October 2010 and 19 January 2011

During a routine inspection

The people using the service told us that they were supported and encouraged to be involved in developing their plans of care, and that they felt well treated and respected by all of the staff team.

They also told us that any changes to their plans of care were only ever made following consultation with them.

The people with whom we spoke said they felt safe and protected living at Peacehaven, and that it was kept clean and tidy, and provided them with a homely life style.

The people with whom we spoke said that they enjoyed the food provided, and always had an individual choice.

People told us that they were happy to raise any concerns that they might have and were confident that their concerns would be listened to and addressed.