The Care Quality Commission
  • Care Home
  • Care home

Archived: Parkhaven Trust - 1c Westover Close

Parkhaven Trust, 1c Westover Close, Maghull, Merseyside, L31 7BU (0151) 222 0306

Provided and run by:
Parkhaven Trust

All Inspections

27 November 2013

During a routine inspection

On the day of our visit we found this home to be very friendly and relaxed and people appeared happy. When assessing this service, we found that the people who lived at the home had different communication needs. We used a variety of methods to assess this service such as talking with people, undertaking observations and talking with staff and family who knew people best.

People told us "I like it here". Family member's told us that people who lived at the home "Were very well looked after". On the day of our visit we found that the interaction between staff and people very positive. We found that people's individual needs were met and that people were supported to undertake a wide range of activities.

We found that staff had an in-depth knowledge of peoples health needs and were able to explain what to do if people needed help. We found that people were referred to appropriate specialist services as needed. We found comprehensive health records in place to support people and staff to ensure they were supported appropriately.

We found that there was a variety of food and drink available in the home.We found that people were supported adequately to ensure their needs were met. We found that there was choice available to cater for people's individual needs.

We reviewed safeguarding processes in place for the home and found that there was a process in place and staff understood what to do and had received up to date training.

We reviewed how medicines were managed in the home. We spoke with the pharmacist and found that good links with the home were in place. We observed medicines administration and reviewed audit processes in place and spoke with staff.

20 July 2012

During a routine inspection

On the day of the visit people who lived in the home, their relatives and visitors were interviewed and asked their views about the service. Feedback was limited from people living at Westover Close due to their level of communication, we were however able to make general observations of people's wellbeing, as further evidence of inclusion.

One person spoken with confirmed they were encouraged to express their views openly. They said staff were friendly and always on hand to talk to. They confirmed they were very happy living in the house and knew how to raise issues with their key worker or parents.

Visitors said, ''Staff are lovely and very caring. They are very good. They treat people as individuals.'

We saw people were appropriately dressed and there was good attention paid to levels of personal hygiene, which helped to promote people's dignity.

We made some observations of the support given to people in the main lounge. We saw this was positive and people were well supported. There was sufficient staff available and care was delivered at a good pace and was not rushed.

People were relaxed and interacted freely. Those people who were more dependant and had communication difficulties were approached positively and given appropriate levels of contact by the staff.

We spoke with one visitor who told us their relative 'Couldn't be happier' and 'The staff are working to try and make [resident] more independent.' They said the standard of care was consistent and their relative was being well cared for.

We also spoke with a visiting health care professional who told us the care in the home was good. Staff were responsive and liaised well to work jointly in support of the people living at 1c Westover Close.