Double Ark Sydenham Road

Double Ark- Sydenham Road is a domiciliary care agency. It provides personal care to people living in their own homes. The service provides personal care to older people. At the time of our inspection there were 7 people using the service.

People’s experience of using this service and what we found

The provider effectively managed risks to people’s health and safety. Care records identified risks to people’s care and included guidance to staff in how to safely manage these. The provider was safe in the management of people’s medicines and care workers had received training and understood their responsibilities in relation to safe medicines management. Administration records were checked by the registered manager.

The provider conducted audits, spot checks and bi- monthly “wellbeing calls” to ensure people had the support they needed.

People’s needs and choices were assessed as part of the assessment process, and the provider supported people with their healthcare needs.

Staff had the skills, knowledge and experience to provide people with care. Staff confirmed they received the induction and ongoing training and supervision to conduct their roles.

The provider promoted a positive culture within the service. The provider sought and acted on people’s feedback and people’s relatives confirmed they felt comfortable in addressing any concerns with them directly.

The provider was aware of their responsibilities to ensure people were safe from the risk of abuse and took appropriate steps to prevent and control infection. There was also an appropriate system in place to manage accidents and incidents.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s relatives told us they were well treated and supported and their care records included details of their backgrounds, ethnicity and religions. People’s relatives told us their privacy and dignity was respected and promoted and they were encouraged to maintain their independence as far as possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk .

Rating at last inspection:

We registered this service on 19 January 2022 and this was the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.