The Care Quality Commission

Archived: Ashcroft Rest Home

Halstead Road, Eight Ash Green, Colchester, Essex, CO6 3QH (01206) 767367

Provided and run by:
Mrs N B Crowley

All Inspections

21 September 2011

During a routine inspection

Some of the people who use this service have difficulty understanding and responding to verbal communication. During our visit to the home on 22 September 2011 we spoke with a number of people living there but were only able to hold a conversation with one person. People we spoke with told us they liked living at the home and liked their rooms. One person told us that they liked to keep their own room tidy and enjoyed helping in the kitchen. We saw that staff provided care in a safe way, for example in the way they assisted people with their personal care and supported them with their mobility needs. People looked well cared for and comfortable in the home.

People we spoke with told us they were able to talk to staff about things they were concerned about and said that staff listened to them. One person told us that 'The staff are very hard working '. We saw that staff spent time with people and gave them reassurance about their care and daily routines or concerns they had.