Background to this inspection
Updated
8 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 20 January 2022 and was announced. We gave the service one day’s notice of the inspection.
Updated
8 February 2022
About the service:
Millview is a residential care home that provides accommodation and care for up to five people with learning disabilities. The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes that include control, choice and independence. At this inspection the provider had ensured these principles and values were applied.
People’s experience of using this service:
People at Millview experienced excellent care and support which enabled them to live safe and fulfilled lives. They were treated with dignity and respect and supported by staff who had their best interests and wellbeing at heart.
Relatives spoke highly of the care and support provided and of the happiness of their loved ones at Millview. One relative said, “I think Millview and the staff there are just excellent… They are also very accommodating and flexible.”
People were supported to achieve their own goals, develop themselves and lead an aspiring and active life. They were encouraged and helped to make choices and take control of their lives wherever possible. Staff understood each person’s strengths and needs in a detailed way.
Risks to the health, safety and well-being of people were addressed in a personalised and enabling way that promoted their independence. Staff supported people with skill and expertise to ensure they could enjoy maximum freedom whilst remaining safe.
People’s wellbeing was kept at the forefront of the service and action was taken to ensure people’s health was maintained. When people were unwell, staff worked closely with healthcare services to ensure their needs were met. Staff showed commitment and determination to ensure people always had access to the right equipment and professional support to help promote their independence.
Staff enjoyed working at the service and felt well supported in their roles. They had access to a good range of training which equipped them to deliver their roles effectively. Staff were proud to work at Millview and this in turn led to the delivery of high quality support.
People at Millview benefitted from being part of a proactive and forward-thinking organisation where their wishes, needs and goals were kept at the centre. They were supported by a dedicated staff team who were ensured caring, flexible and responsive support was given at all times.
The leadership of Millview was strong and inspiring. There was a culture of continuous improvement and learning which ensured consistently good standards of care were maintained. The service was underpinned by a strong set of organisational values that were put into practice by the registered manager and staff. The registered manager had the passion and enthusiasm for delivering high quality care and to drive forward towards excellence.
The provider had a clear strategic vision and aim to be an outstanding organisation and they achieved excellent outcomes for the people they supported. The provider had created an inclusive and open environment and developed some innovative practice to give the people they supported a strong voice and ensure they were partners in shaping service improvements.
Rating at last inspection:
The last inspection report was published in September 2016 and the service was rated as Good.
Why we inspected:
We inspected the service as part of our scheduled plan of visiting services to check the safety and quality of care people received. This was an unannounced comprehensive inspection.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned in line with our scheduling guidance.