The White House

Updated 22 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 27 November 2020 and was announced.

Updated 22 January 2021

About the service: The White House accommodates up to 32 people in one adapted building. It provides residential care to people over the age of 65. During our visit 28 people were living in the service.

People’s experience of using this service:

¿ People felt safe and were protected from avoidable harm.

¿ Enough staff were on duty during our inspection.

¿ Staff were recruited safely and received on-going support and training to be effective in their roles.

¿ Staff knew people well and risk management plans contained clear instructions for staff to follow.

¿ The environment was clean and staff followed good infection control practices.

¿ Medicines were managed safely and were available when required.

¿ People were supported to access healthcare professionals when needed.

¿ People's nutritional and hydration needs were met. Staff understood people's dietary needs.

¿ Staff cared about people and were responsive to their needs. Care plans supported staff to provide personalised care.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

¿ People were supported to be independent, their privacy was respected, and their dignity was maintained.

¿ People's end of life wishes were documented to ensure their wishes would be respected at the end stage of life and following their death.

¿ People were occupied with meaningful activity and had opportunities to maintain positive links with their community.

¿ People and relatives were happy with the care they received and spoke positively about the leadership of the service.

¿ Complaints were managed in line with the provider's procedure.

¿ Systems to monitor the quality and safety of the service were effective.

¿ Feedback from people, their relatives and staff was welcomed to drive forward improvement. Action had been taken in response to the feedback.

Rating at last inspection: At our last inspection of 11 and 12 December 2017, which was published 27 February 2018, we rated the service as ‘Requires Improvement’ overall.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk