Kenilworth Manor

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This targeted inspection was to ensure that the service was compliant with infection control and prevention measures. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 14 February 2022 and was announced. We gave the service 72 hours notice of the inspection.

Updated 24 February 2022

This inspection took place on 22 November 2017 and was unannounced.

Kenilworth Manor is a three storey nursing and residential home which provides nursing care to older people. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Kenilworth Manor is registered to provide care for 34 people and at the time of our inspection, there were 25 people living there.

At the last inspection in December 2015 the service was rated Good. At this inspection, the service continues to be rated Good. However, the registered manager was working towards a possible 'outstanding' rating in the future.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the

service is run.

People were extremely positive about the care and support they received from staff who valued them as individuals. There was a friendly, relaxed atmosphere and relatives commented on how all the staff contributed in a positive way to their family member’s wellbeing. Staff enjoyed their work and were motivated to provide people with high standards of care.

There were enough staff to provide responsive, effective care and staff understood their responsibilities to keep people safe. Risks to people's health and wellbeing were managed, and learning from accidents and incidents were shared within the home and the wider provider group.

Staff had the skill, experience and support to enable them to meet people’s needs effectively. The registered manager checked staff’s suitability to deliver care and support during the recruitment process.

Staff monitored people’s health and referred them to other healthcare professionals to maintain and improve their health. There was clear communication between staff which provided them with the knowledge to respond to people's changing needs. Medicines were stored, managed, administered and disposed of safely and people received their medicines as prescribed.

The registered manager understood their responsibility to comply with the requirements of the Deprivation of Liberty Safeguards (DoLS). Staff worked within the principles of the MCA and supported people to have maximum choice and control of their lives.

People spoke very positively about the quality, choice and variety of food they were offered. Meals were social occasions where people enjoyed time sitting and eating together.

People were encouraged to maintain their links with the local community and offered opportunities to engage in activities that were meaningful to them.

The management team had the skills, knowledge and experience to lead the service effectively. Staff felt supported and valued in their role.

The provider and registered manager had a positive approach to examining and auditing processes to identify where improvements were required. They had introduced new systems and policies to ensure the service continued to provide safe, effective and responsive person-centred care.