13 and 23 July 2015
During a routine inspection
The inspection took place on 13 and 23 July 2015 and was unannounced.
At our last inspection on 4 November 2013 we found the service was meeting all the legal requirements and regulations associated with the Health and Social Care Act 2008.
Silver Threads provides care and accommodation for up to 14 older people who require personal care. The home does not provide nursing care. On our visits there were 13 people living in the home.
The service had a registered manager who was also the registered provider. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated regulations about how the service is run. The registered manager was supported by a deputy manager.
People living at the home felt very safe, well cared for and comfortable. They described the service as having a warm, friendly and homely atmosphere. They were complimentary of the staff group.
Risks to people were assessed and reviewed. Medicines were managed safely. People were treated with dignity and respect; staff were caring and compassionate towards them. People were treated as individuals and care was planned and delivered in a person centred way. Staff knew people very well, their preferred routines and how they liked to be cared for. Relatives were welcomed and felt part of their family member’s care; open and caring relationships had developed with the management and staff.
People made choices about their daily lives and their care and were supported by sufficient numbers of staff to remain independent. They undertook hobbies or interests if they wished.
The service was well led and promoted an open and inclusive culture. Staff felt valued, supported and part of a team. People, relatives and staff had confidence in the management team. The home had a range of quality monitoring systems in place which helped drive improvement at the service.
People’s views were sought and improvements made in response to any concerns or issues raised.