Archived: Gailey Lodge

People were complimentary about the home. One person told us, 'It's brilliant here, there is no trouble ' I can't fault the place' and 'The staff are superb.' We concluded that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

There were now effective systems in place to reduce the risk and spread of infection.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

We considered that there were enough qualified, skilled and experienced staff to meet people's needs.

People told us that they were happy with the care they received at Gailey Lodge. However we found that care and treatment was not always planned and delivered in a way that was intended to ensure people's safety and welfare.

People informed us that they enjoyed the food at Gailey Lodge. One person said, 'The foods fine.' We concluded that people were provided with a choice of suitable food that met their assessed needs.

We found that people were not always cared for in a clean environment and the provider had not always taken steps to provide care in an environment that was adequately maintained.

We concluded there were not enough staff employed to ensure that relevant standards, such as those relating to infection control and the environment, were met.

We found that the provider did not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others. People's personal records and those relating to the management of the home were not always accurate or fit for purpose. In addition, records could not always be located promptly.

We saw that the maintenance concerns we had found at our last inspection had been addressed. People told us they were happy with their bedrooms and the home itself. One person told us, 'The handyman is brilliant. I've just had my bedroom all done, so I've got it the way I want it. I've got a new carpet, it's great.' We concluded that the provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

People with whom we spoke were positive about the registered manager. People told us that she was 'great' and 'always there to listen.' Staff told us they felt the home was well managed. We saw evidence that the manager attended training on a regular basis. She had gained an NVQ Level 4 in Management and Leadership recently. We concluded that the manager had the qualifications, knowledge and experience to manage the home and that people had their needs met because it was managed by an appropriate person.