Archived: Dalmuir Home

People told us their room was not too hot or cold. They said their taps worked, the water was not too hot and they liked their rooms and the home.

People who used the service told us they had no complaints and would tell the manager or staff if they did.

One person said that they had no complaints and Dulmuir was like a home from home to them.

One person complained that they wanted a chair that would fit their frame and confidently complained about this to staff, who arranged to acquire a suitable chair for them

We saw that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw that care and treatment was planned and delivered in a way that promoted people's safety and welfare.

We found that the provider was not always protecting people, by leaving areas unlocked and accessible to people that were required to be kept locked for people's safety or contained potential risks to people. For example, access to unknown medication, hazardous chemical products, sharp hazards, tripping hazards, fall hazards, fire hazards and security risks. They were also leaving areas presenting a risk to wanderers accessible and not fully assessing the need for window restrictors or fitting them as needed.

We saw that people were given support to make a comment or complaint where they needed assistance. People had their comments or complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.

We spoke with relatives of a person who used the service. They told us they were happy with the care provided, the care needs of their relative were discussed with them and their relative benefited from consistent staffing .