Archived: Holly House Residential Home

Updated 14 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced comprehensive inspection was carried out by an inspector and took place on the 18 May 2017.

Before our inspection we reviewed the information we held about the service. This included previous inspection reports, information received and statutory notifications. A statutory notification is information about important events which the provider is required to send us by law. The provider had also previously completed a Provider Information Return (PIR.) This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the health and social care commissioners who help place and monitor the care of people living in the home to check if they had information about the quality of the service. We also contacted ‘Healthwatch’ to check if they had any information about the home that we needed to know about.

We took into account people’s experience of receiving care and to help us do this we used the ‘Short Observational Framework Inspection (SOFI); SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We looked at the care records for three people. We spoke with three people that received care and two relatives that were visiting the home. We also spoke with five staff individually, including the registered manager, assistant manager and three care workers.

We looked at three records relating to staff recruitment and training as well as records relating to quality monitoring and the day-to-day running of the home, such as daily care records. We also looked at the communal areas within the home and two bedrooms.

Updated 14 June 2017

Holly House Residential Home accommodates and cares for up to 26 older persons with a range of mainly age related dependencies, including people with dementia care needs. There were 17 people in residence when we inspected, two of whom were in hospital. At the last inspection in March 2015 the service was rated ‘Good’. At this inspection we found that the service remained ‘Good’.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People continued to be kept safe by sufficient numbers of appropriately recruited staff that had the skills and training they needed to do their job competently.

People were encouraged and enabled to make choices about their care. Decisions made by staff that affected the care and treatment of people that lacked capacity were implemented in the least restrictive way and in the person’s best interest.

People continued to be treated with dignity and their individuality was respected. Their needs were met in a timely way by a conscientious and compassionate staff team.

People were safeguarded from harm and poor practice. Risks associated with people’s capabilities to do what they could for themselves were assessed, reviewed, and acted upon to minimise the likelihood of accidents.

People’s medicines were appropriately and safely managed. People received timely treatment from other community based healthcare professionals when this was necessary. People were supported to maintain good health and nutrition.

People continued to be cared for by staff that had access to the support, supervision, and training they needed to work effectively in their roles. There continued to be good leadership with regard to the management of the home.