Severn Hospice Apley Site

Updated 11 January 2022

Severn Hospice Apley is a service that operates under Severn Hospice Limited. Severn Hospice have another hospice within Shropshire and both sites work closely together sharing resources and a senior leadership team. Severn Hospice is a charitable organisation in Telford, Shropshire. Severn Hospice Apley has 11 beds and supports the community across Shropshire, Powys and West Midlands. Severn Hospice Apley will also accept patient referrals from outside the area.

The current registered manager has been registered with the CQC since 2019.

The service is registered to provide the following regulated activities: ensure the service was compliant with the regulations.

• Diagnostic and screening.

• Treatment of disease or injury.

Severn Hospice Apley was last inspected on 20 April 2021 and was rated as required improvement overall. Following this inspection, we told the service that it must take action to bring services into line with The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and issued the provider with three requirement notices and a Section 29 warning notice.

Updated 11 January 2022

Our rating of this location improved. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. The service had improved mandatory training/training in key skills. They understood how to protect patients from abuse as managers made sure they completed the safeguarding training. Staff managed safety well. The service controlled infection risk well. There were improved arrangements for staff to assess risks to patients, act on them and ensure care records were reviewed and updated when required. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• There were systems in place to support leaders and managers to run services well using reliable and improved information systems. Staff were supported to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 11 January 2022

• See the main summary above for information.