Background to this inspection
Updated
12 January 2022
Severn Hospice Bicton Site is located in the town of Shrewsbury and is a location of Severn Hospice Limited, a charitable organisation based in Shropshire. At the time of inspection the hospice was providing ten beds and supporting the community across Shropshire, the West Midlands and eastern Wales. The service also accepts patient referrals from outside of the area.
The service is registered, under the Health and Social Care Act 2008 to provide the following regulated activities:
- Diagnostic and screening.
- Treatment of disease, disorder or injury.
- Personal care.
Under these regulated activities the hospice provided the following services:
- Inpatient services
- Community services
- Hospice at home
Other services, such as creative therapies and bereavement counselling were provided but these are outside of the scope of the regulations.
The service provides care for patients with cancer and non-malignant progressive disease and their carers during the palliative care phase of their illness at home.
The current registered manager has been registered with the CQC since 2019. Severn Hospice Bicton Site was last inspected on 20 April 2021 and was rated overall as Requires improvement We issued the provider with two requirement notices and a Section 29 warning notice as a result of the that inspection.
Updated
12 January 2022
Our rating of this location improved. We rated it as good because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
However:
Clinical waste skips were not always kept secure.
Mandatory training did not address the needs of people with autism or learning disabilities.
Hospice services for adults
Updated
12 January 2022
Our rating of this service improved. We rated it as good because:
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.