10 June 2013
During an inspection looking at part of the service
People living at Ormonde Nursing Home were very positive about their experience of living at the home. No one had any complaints or concerns about how the home was run and managed.
People told us that they had good relationships with the staff, who were described as "kind and caring". They told us that the home was kept clean and warm. People said there were activities to keep them occupied.
We observed that people were in positive or neutral moods and frequently smiled with each other and staff. People freely approached staff and had good relationships with them.
People were protected from the risks of inadequate nutrition and dehydration.
People were cared for in a clean, hygienic environment.
The provider had suitable quality assurance procedures in place to manage the health and welfare of people living in the home. People were able to comment on the service provided.