• Care Home
  • Care home

Norton Street

Overall: Requires improvement read more about inspection ratings

28 Norton Street, Old Trafford, Manchester, Lancashire, M16 7GQ (0161) 226 2979

Provided and run by:
Deepdene Care Limited

Report from 16 February 2024 assessment

Ratings

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Good

  • Caring

    Good

  • Responsive

    Good

  • Well-led

    Requires improvement

Our view of the service

Norton Street is a care home which provides personal care and accommodation to a maximum of 31 people. 4 people living at the service at the time of our assessment were in receipt of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The assessment of Norton Street took place from 27 February to 28 March 2024. This assessment was prompted due to concerns received about leadership and management. A decision was made to complete an onsite assessment and examine those risks. We looked at 15 quality statements covering safeguarding; involving people to manage risk; safe and effective staffing; safe environments; infection prevention and control; medicines optimisation; assessing needs; delivering evidence-based care and treatment; independence, choice and control; equity in experiences and outcomes; governance, management and sustainability; capable, compassionate and inclusive leaders; freedom to speak up; and learning, improvement and innovation. At this assessment we identified two breaches of regulation in relation to premises and equipment and good governance. In respect of buildings and premises we found issues related to poor buildings maintenance, including sub-standard interior décor, and a lack of accessible bathing facilities. Systems and processes to ensure good governance were not operated effectively. We found significant shortfalls in audit, quality assurance and questioning of practice.

People's experience of this service

Opportunities for us to speak with people were limited during this assessment. This was because only 4 people received the regulatory activity of personal care, and not everyone wanted to speak with us. However, we looked at other sources of information that helped us to understand peoples views and experiences.