We carried out a review of the data available to us about Invictus Complex Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Invictus Complex Care, you can give feedback on this service.
Invictus Complex Care is a domiciliary care provider registered to provide personal care and treatment of disease, disorder or injury. At the time of this inspection people received support from Invictus Complex Care in their own homes. The service supported people with a variety of care and support needs, including people with sensory impairments, physical disabilities, autistic people and people with learning disabilities. They supported both adults and young children.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 15 people being supported with personal care by Invictus Complex Care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Right Culture: The service was well led. The quality assurance systems to assess and monitor the service had been made more robust by the provider which had improved the registered manager’s oversight of the service to ensure it was being managed safely and quality maintained. The provider was supporting people, relatives, professionals and staff to build up their trust and confidence in these changes. The provider was passionate about providing person-centred care and supporting people to achieve positive outcomes. They worked in partnership with other professionals to achieve this. Most staff we spoke to felt supported and listened to.
Right Support: The provider was able to demonstrate how they were meeting the underpinning principles of ‘Right support, right care right culture.’ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. They supported people with complex health conditions and ensured staff were trained and competent which enabled people to be supported with positive risk taking.
Right Care: People were supported to make meaningful choices. There was an ethos of person-centred care and people's human rights were supported to be upheld. People were supported to lead inclusive and empowered lives. People had care plans in place which were person-centred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 2 December 2021, and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about care planning documentation, medicines, training of staff and governance. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective, responsive and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.