12 November 2012
During a routine inspection
We found that staff were well trained for the service they provided to people of various ages and with varying needs. Staff received regular, well structured supervision. People received enough information prior to receiving the service. They told us that they would have no qualms about telephoning the office to discuss a concern or seek advice or support.
Care was well planned by the care co-ordinators and delivered by care support staff to meet the needs of both the carers and their family members. There were systems in place to ensure that the quality of that service was reviewed and monitored.
There were systems in place to protect people who use the service from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff had received safeguarding training and acted appropriately with their local authority partners when necessary.