14 February 2014
During a routine inspection
People told us that they understood the care choices available to them, and could have their views taken into account in the way their care was delivered. A person told us, 'They always ask before they help me; they ask what I would like.'
We found that people's needs were assessed, and care was planned and delivered to meet people's needs. A person told us, 'They are very gentle when they help with personal care.'
People were protected from abuse and their human rights were respected and upheld. A person told us, 'It's a very happy home. We all get on well together.'
We found that people were supported by sufficient numbers of staff with the right knowledge, experience and qualifications. A person told us, "The staff are very good."
The home had a system in place to monitor and improve the quality of care people received. The registered manager told us, "I speak to the clients every day. If they have any concerns, I usually pick it up very quickly in our day to day interactions."
The home had seven people in residence at the time of our visit. The registered manager lived in a private apartment in the home. The registered manager told us, "I'm on-site 24 hours a day; I monitor people on a daily basis. I know what is going on with people.'