We carried out a review of the data available to us about Ekklesia Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ekklesia Healthcare, you can give feedback on this service.
Ekklesia Healthcare is a small domiciliary care service providing care to 4 people in their own homes. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
We were not able to speak with the people who used the service but received feedback from 3 relatives. All were complimentary about their experience with Ekklesia Healthcare and would recommend the service. One relative said, “This agency has never let us down and we have a good understanding with the care staff that come.”
The management and staff worked with people, relatives and other professionals to achieve person-centred care and good outcomes for people.
Risks to people had been assessed and were managed safely. People were supported by a staff team who were safely recruited and knew how to protect them from potential harm. Staff were up to date with their training and had their competencies regularly checked by the registered manager.
Staff felt supported and valued in their role by the management team and there were enough staff to meet people’s needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.
At the time of the inspection no one was being supported with their medicines. Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.
People's care records were re-assessed regularly and guided staff on how to assist people safely and encourage their independence.
Staff understood the importance of gaining consent from people and ensured people's privacy and dignity was respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives described being able to raise any issues with the staff and management team and were confident these would be addressed.
The registered manager delivered care and maintained an overview of activities. Systems to monitor the quality and safety of the service were in place with plans to develop them further. We signposted the management to seek further support in this area from the local authority commission team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us 30 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.