New Barn Close Surgery

Updated 15 June 2018

Barn Close Surgery is located in Broadway, a village in Worcestershire. The practice has a rural catchment area and services are provided under a general medical service (GMS) contract with NHS England. The practice is able to offer dispensing services to those patients who live more than one mile (1.6km) from the surgery.

The current practice building is a historic timber framed house in the village centre which has housed the practice since 1983. The practice has limited car parking and so patients also park in the village. The partners recognise the significant limitations of the building due to limited ground floor provision for patients. They are actively working to obtain new premises.

There are 7,546 registered patients who live mainly in Broadway and the surrounding rural areas. The practice provides primary medical care to people living in one care home. The area has a high elderly population and most patients speak English as their first language. The practice population is the eighth least deprived decile in England. Level one represents the highest levels of deprivation and level 10 the lowest.

Barn Close Surgery offers a range of services including family planning, surgical procedures, maternity and midwifery services, treatment of disease, disorder or injury, diagnostic and screening procedures as their regulated activities. It is also a training practice and regularly hosts medical students.

There are three GP partners, three salaried GPs, (GPs are male and female) three practice nurses, one healthcare assistant, one phlebotomist, seven dispensary staff, including the dispensary manager, a practice manager, a IT manager, a team of administrative and reception staff and two housekeepers.

The practice does not provide an out of hours service to their own patients. When the practice is closed patients are directed to contact Care UK via 111.

The practice website can be viewed at: www.barnclose.co.uk

Please refer to the evidence table for the practice opening times.

Updated 15 June 2018

We carried out an announced comprehensive inspection as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice had clear systems, processes and practices in place to protect people from abuse. Staff were aware of how to raise a safeguarding concern and had access to internal leads.
• Clinicians had access to appropriate information to deliver safe care and treatment.
• There was an effective system to manage infection prevention and control.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Develop an effective system to record, monitor and track prescription stationery.
• Keep the range and availability of emergency medicines under review to ensure they are appropriate to cover potential emergency situations.
• Continue to review and monitor the effectiveness of actions taken for cervical screening and immunisations.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018

Updated 15 June 2018