We carried out a review of the data available to us about Yourlife (Cottingham) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Cottingham), you can give feedback on this service.
Yourlife (Cottingham) is a domiciliary care agency providing the regulated activity of personal care to people living in their own flats in a purpose built retirement living development. Not everyone using Yourlife (Cottingham) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection 2 people were receiving the regulated activity.
People's experience of using this service and what we found
Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns. Staff knew how to identify and raise concerns about safety; and were confident the service would take them seriously.
Risk assessments and appropriate care plans had been developed to meet people's needs. People were supported to eat and drink enough to meet their needs and to take their prescribed medicines.
The provider operated safe recruitment and selection processes to make sure staff were suitable and safe to work with people. Staff received an induction and relevant training to help them meet people's needs. There were enough staff deployed at the time of the inspection to meet people's needs.
There were safe infection control procedures in place, including enough supplies of personal protective equipment.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew people they cared for well due to the consistency of individual support. Staff we spoke with understood how to promote people's independence and ensured the care they provided treated people with dignity and respect.
People's needs were assessed prior to the delivery of care and support, and their needs and preferences were highlighted in their care plans for staff to follow.
The registered manager understood their responsibilities. There were systems to monitor, maintain and improve the quality of the service. The registered manager, supported by other senior staff, monitored standards of care delivery with a range of competence checks and audits. Staff were positive about the support they received from the management team.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 02 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.