27 January 2014
During a routine inspection
All of the people we spoke with told us that the service was very good. One person told us that the service their relative received was, 'Way above the call of duty". Another person told us, "The care workers help me and are always very kind; I am always pleased to see them". We found that the provider regularly sought the views of people about the service they received.
We found that consent was sought before any care was provided. Staff were able to explain their role in relation to consent and people's capacity to consent.
We saw that care records were well organised and comprehensive. They provided information to help make sure people received safe effective care. The provider carried out risk assessments to enable them to manage and minimise risks to people who used the service and staff.
We spoke with two out of the four members of staff. They told us that the provider was a good employer and very supportive. We saw that all staff had responded positively to the latest staff satisfaction survey. We found that staff had good access to training and supervision.