The Care Quality Commission
  • Care Home
  • Care home

Archived: Care Management Group - 26 Beltinge Road

26 Beltinge Road, Herne Bay, Kent, CT6 6DB (01227) 375210

Provided and run by:
Care Management Group Limited

All Inspections

9 October 2013

During a routine inspection

We spoke to six of the ten people living at the home. They told us that they liked the food and that they got a choice. One person told us that that staff did most of the cooking. Three people told us about the meetings to discuss what went on the menu.

We asked if people felt safe and if they had a problem, who would they tell. We learnt that all six people we spoke with could say or sign that they would speak to staff. We asked them, did they feel safe? They told us they did.

Some people were a lot busier than others. We saw when staff offered activities, if the people didn't take up their offer, they had little alternative. We saw that some good opportunities for people to be more involved were missed, and this reduced people's independence.

We found that there were some inaccuracies in record keeping, which could lead to inappropriate or unsafe care and confused staff. We saw that assessments had not always been carried out by people who had the necessary skills.

We noticed that some of the areas of the home were not safe, such as locked fire doors, but the manager made immediate changes. Some bathrooms were seen to have an infection control risk.

18 December 2012

During a routine inspection

People who use services said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service responded to their health needs and that staff talked to them regularly about their care and any changes that may be needed. People told us they received care from a small team of staff and were happy with the care received and had no concerns relating to the home. All spoken with expressed a great deal of satisfaction from living within the service and did not raise any concerns about the quality of care. All said if they were not happy they would speak to staff or the manager.

Whilst bedrooms were well maintained with fresh paint other parts of the service were not so well maintained. The flooring in the corridor by the kitchen was dirty and worn. General paintwork within other parts of the service were faded and chipped posing a possible infection control risk as it prevented effective cleaning.

Following discussions with the manager it was evident that a maintenance programme was not in place. However, essential repairs were carried out and repairs and decorations were planned. A subsequent maintenance plan had now been recieved.

6 January 2012

During an inspection looking at part of the service

We carried out an inspection of the service to check that improvements had been made. At the last inspection we made two compliance actions. This meant that the service was not compliant with two essential standards of quality and safety. We found that the service was now compliant but to maintain this we have suggested some improvements are made.

People looked relaxed and were having breakfast in the dining room when we arrived. One person said that they were going to college that day.

Another person told us that they enjoyed helping in the kitchen. They said that they had been to a new day centre which they enjoyed.

People were going in and out of the kitchen and office and talking to staff and each other. Some people were watching television in the lounge.

One person said that they were going out to a coffee shop that morning.

21 June 2011

During an inspection in response to concerns

Representatives of people who use the service, including care managers and council contracts officers told us that they were concerned about the increasing numbers of incidents at the home. These incidents related to problem behaviour and people who use the service had been harmed and or upset.

They told us that they found behaviour support plans had insufficient detail about people's problem behaviour and lacked guidance to show staff how to respond to it. This meant that, without clear guidance, support could be reactive and inconsistent. They told us that they felt other people at the home had not been protected from the negative effects of problem behaviour.

They were concerned that only two staff were on duty for eight people when one person required one to one support during the day.

They said that not all incidents had been recorded and that not all incidents had been reported to them.

People who use the service told us or expressed that they were upset by the incidents involving problem behaviour.

7 May 2011

During a routine inspection

People who use services told us that they were happy at the home and that they felt safe. A care manager told us that they thought the home was meeting their client's needs and that they and the person's family thought that their client was happy there.

People told us that they went out and took part in a range of activities. They said that their hobbies and interests were supported. A care manager said that people had the opportunity to take part in a range of activities including community based activities.

One person said 'the staff are marvellous, I love the staff' A care manager told us that staff were aware of peoples' needs and that staff could communicate well with people.

People using services said that they were involved in the running of the service including the cooking and the cleaning. A care manager said that the home was clean when they visited. People told us that they were happy with their bedrooms and communal areas were adequate.