Archived: Mulberry Court Residential Home

There were eight people living at the service at the time of our inspection visit. We spoke with five people at the service, two staff and we contacted two professionals by telephone following the inspection visit.

We found that significant changes had been made since the last inspection visit. The provider needs to sustain these, ensuring the health, safety and welfare of the people living at the service.

Appropriate mental health risk assessments were in place for people who used the service, to ensure that risks had been identified, and that measures were in place to minimise the risks and keep people safe.

Suitable arrangements were in place to protect people who used the service against the risk of abuse, and to ensure that staff were aware of their responsibilities under safeguarding procedures.

Recruitment procedures had been strengthened, to ensure that people would be cared for by suitable staff.

Training records showed that there had been substantial improvements in this area. All staff had received training in essential areas. This meant that staff were working to current practice, which ensured the safety of the people they supported.

Effective systems were in place to assess and monitor the quality of the service, and to identify and manage risks to people who used the service and others.

We found some improvements in people's care records which included essential information and provided a clear account of the care and treatment provided to each individual.

Risk assessments were in place for the majority of people using the service, to provide assurance that current risks have been identified, and that measures were in place to minimise risks.

This visit showed that the safeguarding policy had been updated in line with local procedures. However procedures did not ensure people who use the service were safeguarded against the risk of abuse, and that staff are aware of their responsibilities under safeguarding procedures.

Training information showed that some progress had been made in this area. Not all staff had received training in essential areas.

Recruitment procedures were still not robust this did not ensure that people were cared for by suitably qualifies skilled and experienced staff.

The provider did not have effective systems in place to assess and monitor the quality of service that people receive, and to identify and manage risks to the health, safety and welfare of people using the service and others.

People said they felt safe living at the service, and able to report any concerns they may have to staff or the manager.

People received their medicines at the times they needed them. Systems had been put in place to ensure that people's medicines were managed appropriately.

We found that care records did not include all essential information and provide a clear account of the care and treatment provided to keep people safe.

People received care and support from regular staff who were aware of their needs and preferences. People liked the staff that supported them, and felt that staff had the skills to meet their needs. However, we found that not all staff were properly trained and supported to ensure they have the knowledge and skills to carry out their work.

The provider did not have effective systems in place to assess and monitor the quality of service that people receive, and to identify and manage risks to people using the service and others.