22 August 2013
During a routine inspection
"It is fine ...everyone is very good and they help me to do things for myself..."
"They don't bandy person centred care around as a logo...they just give good care..."
Medication was being managed appropriately and staff said they were given suitable training.
This service had a suitable office base and all confidential information was stored appropriately in this office.
We had evidence to show that staff received good levels of supervision and support. We saw that staff had received training and that further appropriate training was underway.
The provider had introduced a new quality monitoring system and we saw that all aspects of this service had been checked. Plans were in place to make sure any necessary improvements were being progressed.