Archived: Carranmore

Updated 25 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 13 November and was unannounced.

The inspection was carried out by an adult social care inspector.

Before the visit we reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. We planned the inspection using this information.

We spoke with two of the people who used the service. We also spoke with two staff including the registered manager and the project lead.

We looked at three records of written care and other policies and records that related to the service. We looked at two staff files which included supervision, appraisal and induction. We saw a record of training and a training plan. We looked at quality monitoring documents.

Updated 25 February 2016

This unannounced inspection took place on 13 November 2015. We last inspected Carranmore in July 2014. At that inspection we found the service was meeting the five regulations that we assessed.

Carranmore is a residential home that provides support for up to six people with mental health issues. The provider, the Croftlands Trust is a local charitable organisation which provides support for people in a number of residential homes and in the community.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service carried out risk assessments in order to keep the people who used the service safe during times of crisis. These assessments were not sufficiently detailed or robust. We made a recommendation about this.

Some areas of the home required refurbishment and were difficult to keep clean. We made a recommendation about this.

The service had sufficient appropriately recruited staff available to support people.

As part of their recruitment process the service carried out appropriate background checks on new staff.

Staff were aware of how to identify and report abuse.

All staff received regular supervision and appraisal.

People who needed support with nutrition and hydration received it.

People told us that staff were caring and treated them with dignity and respect.

There was a quality assurance system in place at the service.