5 September and 1, 4 October 2013
During a routine inspection
We observed that care workers were pleasant, friendly and respectful with the people using this service.
We saw that people were involved in their plan of care and how their needs were to be met. We saw that individual care records were very detailed and described the person's needs and how those needs were met.
The care workers told us that the support from their teams enabled them to do their work well. They knew the lines of accountability and who they could contact for support. We found staff were up to date with training essential to their roles and responsiblities, and they had annual refreshers when required. We also found regular one to one supervision and team meetings took place.
We found measures were in place to address issues about staffing and management of staff providing personal care services.